Caring Senior Service was recently featured in Home Health Care News for our bold investment in home-grown technology. As we prepare to double our franchise footprint over the next five years, our leadership team is focused on building a custom software platform designed specifically for home care delivery. Unlike off-the-shelf EMR systems that require businesses to bend to the tool, our new platform is built around the realities of in-home care — empowering caregivers, streamlining operations, and making room for more meaningful client relationships.
Chief Operating Officer Ken Doty and Chief Technology Officer Justin McAdoo shared how this approach is helping us scale smarter and protect the human touch that defines our brand. From the beginning, our software was developed to eliminate inefficiencies and support the exact workflows our franchisees use every day. Now, we’re testing and rolling out our next-gen system across the network — with AI enhancements and user feedback at the center of every feature.